Skip to main content

SuperTrack

Contact Us
SUPER TRACK

Privacy Policy

This English version is provided for convenience. In case of any discrepancy, the Korean version prevails.

“SuperTrack Co., Ltd.” (the “Company”) values your personal information and complies with the Act on the Promotion of Information and Communications Network Utilization and Information Protection (정보통신망 이용촉진 및 정보보호 등에 관한 법률).
Through this Privacy Policy, we inform you of the purposes and manner in which the personal information you provide is used, and of the measures taken to protect it.
If we amend this Privacy Policy, we will announce the amendment through a notice on the website (or by individual notice).

– This policy takes effect on August 21, 2015.

  1. 1. Personal Information Collected
  2. 2. Purposes of Collection and Use of Personal Information
  3. 3. Retention and Use Period of Personal Information
  4. 4. Procedures and Methods for Destroying Personal Information
  5. 5. Provision of Personal Information
  6. 6. Outsourcing of Collected Personal Information
  7. 7. Rights of Users and Legal Representatives and How to Exercise Them
  8. 8. Installation, Operation and Refusal of Automatic Personal Information Collection Devices
  9. 9. Complaint Services Regarding Personal Information

Personal Information Collected
We collect the following personal information for membership registration, consultation, service applications and similar purposes.

– Items collected: name, date of birth, login ID, password, mobile phone number, company phone number, e-mail, affiliated organization, affiliated group, job title, service usage records, access logs, cookies, access IP information
– Method of collection: website

Purposes of Collection and Use of Personal Information
We use the personal information we collect for the following purposes.

– Member management
Identity verification and personal identification for use of member services, prevention of fraudulent or unauthorized use by problem members, confirmation of intent to register, age verification, confirmation of legal representative consent when collecting personal information of children under 14, handling of complaints and other grievances, and delivery of notices

Retention and Use Period of Personal Information
In principle, we destroy personal information without delay once the purposes of its collection and use have been achieved. However, where retention is required by relevant laws and regulations, the Company retains member information for the periods prescribed by those laws and regulations, as follows.

– Items retained: payment records
– Basis for retention: records on contracts or withdrawal of offers, etc.
– Retention period: 3 years
– Records on contracts or withdrawal of offers, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce, Etc. (전자상거래 등에서의 소비자보호에 관한 법률))
– Records on payment and supply of goods, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce, Etc.)
– Records on consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, Etc.)

Procedures and Methods for Destroying Personal Information
In principle, the Company destroys personal information without delay once the purposes of its collection and use have been achieved.
The procedures and methods for destruction are as follows.

– Destruction procedure
Information you enter for membership registration and similar purposes is, once its purpose has been achieved, moved to a separate database (or, for paper records, a separate filing cabinet), stored for a certain period in accordance with internal policy and the information protection grounds under other relevant laws and regulations (see Retention and Use Period), and then destroyed.
Personal information moved to a separate database is not used for any purpose other than retention, except as required by law.

– Destruction method
– Personal information stored as electronic files is deleted using technical methods that make the records impossible to reproduce.

Provision of Personal Information
In principle, the Company does not provide users’ personal information to outside parties. However, the following are exceptions.

– Where users have given prior consent
– Where required by law, or where an investigative agency requests it for investigative purposes in accordance with the procedures and methods prescribed by law

Outsourcing of Collected Personal Information
To perform our services, we outsource operations to an external specialist company as follows.

– Outsourcee: ThreeWay Co., Ltd. (주식회사 쓰리웨이)
– Outsourced tasks: website and system management

Rights of Users and Legal Representatives and How to Exercise Them
Users and legal representatives may at any time view or correct the registered personal information of themselves or of a child under 14, and may also request cancellation of registration.
To view or correct the personal information of a user or a child under 14, click “Change Personal Information” (or “Edit Member Information,” etc.); to cancel registration (withdraw consent), click “Withdraw Membership.” After completing identity verification, you can then view, correct or withdraw directly. Alternatively, if you contact the privacy officer in writing, by telephone or by e-mail, we will take action without delay.
If you request correction of an error in your personal information, we will not use or provide that personal information until the correction is completed. In addition, if incorrect personal information has already been provided to a third party, we will notify the third party of the correction result without delay so that the correction is made.
“SuperTrack Co., Ltd.” processes personal information that has been cancelled or deleted at the request of a user or legal representative as specified under “Retention and Use Period of Personal Information collected by SuperTrack Co., Ltd.,” and ensures that it cannot be viewed or used for any other purpose.

Installation, Operation and Refusal of Automatic Personal Information Collection Devices
The Company uses “cookies” and similar technologies that store and retrieve your information from time to time. A cookie is a very small text file that the server used to operate the Company’s website sends to your browser and that is stored on your computer’s hard disk. The Company uses cookies for the following purposes.

▶ Purposes of using cookies, etc.
– Analyzing the frequency and time of visits by members and non-members, identifying users’ preferences and interests and tracing their activity, and determining participation in events and number of visits, in order to provide targeted marketing and personalized services

You have the choice whether to allow cookies. Accordingly, by setting options in your web browser, you can allow all cookies, be asked for confirmation each time a cookie is stored, or refuse the storage of all cookies.

▶ How to refuse cookie settings
Example: To refuse cookies, you can select options in the web browser you use to allow all cookies, be asked for confirmation each time a cookie is stored, or refuse the storage of all cookies.

Example of how to set (Internet Explorer): Tools at the top of the web browser > Internet Options > Privacy

However, if you refuse the installation of cookies, you may have difficulty receiving the services.

Complaint Services Regarding Personal Information
To protect customers’ personal information and handle complaints relating to personal information, we have designated the relevant department and a privacy officer as follows.

Privacy officer name: Wi Kyun (위견)
Telephone: 02-3486-7775
E-mail: ceo@supertrack.co.kr

You may report any personal-information-related complaint arising from your use of the Company’s services to the privacy officer or the department in charge. The Company will promptly provide a full response to users’ reports.
If you need to report or seek consultation on other personal information infringements, please contact the following organizations.

1. Personal Information Infringement Report Center (www.1336.or.kr / dial 118 without area code)
2. Information Protection Mark Certification Committee (www.eprivacy.or.kr / 02-580-0533~4)
3. Supreme Prosecutors’ Office Internet Crime Investigation Center (http://icic.sppo.go.kr / 02-3480-3600)
4. National Police Agency Cyber Terror Response Center (www.ctrc.go.kr / 02-392-0330)